App quits after every operation

Ian's Avatar

Ian

14 May, 2015 12:45 PM

Sorry to bother you. Since the latest update ( 2.4.1 about a week ago) Cookie Stumbler quits after every operation. I reopen, clean cookies, say, and it quits again. I'm on an iMac running Mavericks (10.9.5). This has not happened before. And to make the point, I have a second iMac running Mavericks on which I have NOT updated the app and it works fine (although the definitions are out of date). So, it must be related to the latest update I feel.

I suspect a bug. Any advice etc much appreciated.

Ian

  1. Support Staff 1 Posted by David Schiefer on 14 May, 2015 01:11 PM

    David Schiefer's Avatar

    Hello Ian,

    thanks for your message. Would it be possible for you to send me the crashlog that you're seeing? (after the crash)

    I can't reproduce the crash myself, but the important thing to know is to imagine Cookie Stumbler like a card reader. If the card is broken or scratched, unexpected results may happen. Cookie databases do degrade - but the crashlog will certainly tell me more.

  2. 2 Posted by Ian on 16 May, 2015 06:43 AM

    Ian's Avatar

    Dear David

    Thank you for your interest and prompt reply.

    Iā€™m attaching a Word document into which I copied & pasted the Crash Report.

    Kind regards

    Ian

  3. Support Staff 3 Posted by David Schiefer on 18 May, 2015 09:14 PM

    David Schiefer's Avatar

    This looks like a corrupted web cache, for which OS X is responsible for.

    Please remove this directory and try again:

    ~/Library/Application Support/Cookie Stumbler 2/Caches

  4. 4 Posted by Ian on 19 May, 2015 09:11 PM

    Ian's Avatar

    Dear David

    Problem solved. I thought it only courteous to report back so that you, and others of might get the same difficulty, know how you solved it. I am deeply appreciative.

    Kind regards

    Ian

  5. David Schiefer closed this discussion on 21 May, 2015 02:03 PM.

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